We want you to be happy with whatever you buy from Sludgeface which is why none of our products are mass produced, each being made on an order basis allowing us to inspect and make sure that only the best quality products are shipped.
Under EU law our customers are entitled to a “cooling off period” of 14 days from the day they receive their order during which time they can avail of a no questions asked refund for any unworn-unopened products. Refunds will not be made until we have received and inspected the returned product.
Our customers have a further 16 days (30 days in total from receiving their order) to make an exchange for a different size, colour or store credit. The customer is responsible to pay any return shipping costs on item exchanges due to personal preference and “cooling off period” returns.
Sludgeface will cover all return shipping costs of any returns and exchanges due to an error on our part.
A full refund or exchange will be given for any unworn-unopened items that have been found to be faulty within 30 days of being received.
Whatever the reason may be for making a return, we reserve the right not to make a refund or exchange for any item we find has been worn, washed or damaged in anyway e.g. smelling of alcohol or smoke etc., In which case the customer is responsible for all shipping costs.
A customer can cancel their web order for a no questions refund if they manage to do so before their order has been processed and shipped, otherwise the terms of the 14 day “cooling off period” apply.
Please note that this return policy does not apply to any custom or personalised orders which are dealt with on an individual basis and can only be returned if are found to be faulty.
If you have any queries regarding our return or exchange policies or wish to make a return or exchange please contact us using the contact form below and we will get back to you as soon as we can. Thank you!